Salary – INR 6-10 LPA, subject to experience, skills and interview performance
Job Description:
We are looking to hire a skilled L3 IT support engineer to assist our team & clients with all IT related technical support issues. As an IT support engineer, you will meet with the team & clients to determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong relationships. You may also be required to install new software applications and train on proper application use.
To ensure success as an IT support engineer, you should have in-depth knowledge of business software and hardware systems, excellent troubleshooting skills, and high-level interpersonal skills. Ultimately, a top-class IT support engineer resolves all IT issues quickly and effectively while maintaining a good relationship with all stakeholders.
Key Responsibilities:
- Installing and configuring computer systems.
- Responding to IT support requests.
- Meeting with clients to diagnose software, networking, or hardware issues.
- Providing technical support on-site or via remote-access systems.
- Offering solutions that meet the needs of the user.
- Repairing hardware malfunctions, software issues, and networking problems.
- Maintaining good client relations.
- Tracking and managing work records.
- Compiling job reports.
Education & Experience Requirements:
- Bachelor’s degree in information technology or computer science.
- Proven work experience as a technical support engineer.
- Knowledge of web services, API, and IP-based protocols.
- Good time management skills.
- Good interpersonal skills.
- Ability to troubleshoot complex hardware and software issues
